Shipping Policy

SHIPPING POLICY

We aim to process all orders within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Please bear in mind when you order that, due to the impact of the pandemic, it might take a little longer than normal for your order to arrive. We would be grateful if you could select the shipping option that best reflects your need to receive your items and your anxiety about their whereabouts.

SHIPPING RATES AND ESTIMATES FOR THE UK

Shipping charges for your order will be calculated and displayed at checkout. 

Shipping option

 

Estimated delivery time

Price

STANDARD

Royal Mail

3 to 5 business days

£3

EXPRESS

Royal Mail

1 to 2 business days

£5

NEXT DAY

Royal Mail. Order before 9am.

Next day 

 £9.50

HI SOFT BOARD SHIPPING

Royal Mail. Price reflects weight of board.

2 business days

£12

We are able to provide tracking information for orders but please note that, for parcels coming with Royal Mail, tracking information is only provided once the first delivery attempt has been made; it is not a real time tracking service. Please note – Royal Mail is not considering items ‘lost’ until 14 days after they’ve shipped, and we’ve seen orders take even longer than that, in rare instances. Please bear with them and us if your parcel is taking longer to arrive.

CLICK AND COLLECT

Orders purchased through the website can be collected at either store. Please indicate which shop you would like to pick up from in your order notes. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business day. We will send you an email when your order is ready.

Please have your order confirmation email with you when you come, and, obviously, wear a mask.

INTERNATIONAL SHIPPING

We are able to ship across Europe using UPS. The rates are calculated at check out but range from £13 for EU countries to £25 for other European countries. For other international destinations, please email hello@kitchenprovisions.co.uk we will try and arrange the best shipping rate for you. 

When placing orders outside the UK, the customer is responsible for ensuring that the item can be legally imported to the destination country. International shipments may be subject to import taxes, customs duties and fees alongside additional charges for customs clearance. These must be met by the customer. Kitchen Provisions has no control over these charges and we are not able to calculate what they might be. 

If a shipment is refused because of import fees, Kitchen Provisions will not refund original or return shipping charges. Please contact your local customs office for more information on charges. Customs clearance can add additional time to delivery timeframes - unfortunately this is not something we can predict or control. 

CHECKING ORDER STATUS

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. You can also track your order here.

WHEN WILL I GET IT?

We try to process orders the same or next day. Any orders that are placed after 9am will be processed the following day. We send out orders Monday to Friday all year round. Obviously things can take slightly longer at busy periods when we endeavour to get things out as quickly as possible but if there is likely to be any delay, we will be in touch.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at hello@kitchenprovisions.co.uk with your name and order number, and we will look into it for you.

It is worth noting that most packages will be too big for your letterbox. We use Royal Mail so you may receive a "something for you" card. It is helpful if you can use an address where it will be easy for you to take delivery.