Where does it all come from?
We source our products globally, from Japan to France to the UK. We try to find the best in class and look for manufacturers and designers that have an intimate knowledge of their products and materials and who are producing quality goods. We are always looking to find new and innovative suppliers.
How much is postage and packing?
In order to get your goods to you efficiently and without hassle, we use the good old Royal Mail. At checkout, you can select from first class, second class or next day delivery. The cut off time for next day delivery is 12 to give us time to pack and dispatch your order. If it is after 12, drop us an email and we will see if we can still get it to you.
Due to the price and nature of delivery costs, only knife purchases are sent signed for unless specifically requested. If you want anything quickly or have any questions, do get in touch as we are totally au fait with all things postage-related.
There are a couple of exceptions to this - the dolsot bowls, and any larger orders are sent via Hermes due to their weight and dimensions. In this instance we will give you a tracking number.
When will I get it?
We try to process orders the same or next day. Obviously things can take slightly longer at busy periods when we endeavour to get things out as quickly as possible but if there is likely to be any delay, we will be in touch. If your package hasn't arrived for any reason, please give us a shout at email@example.com.
It is worth noting that most packages will be too big for your letterbox. We use Royal Mail so you may receive a "something for you" card. It is helpful if you can use an address where it will be easy for you to take delivery.
What happens at Christmas?
We will be posting out orders placed before midday on Friday 21 December. Please bear in mind when selecting your postage options that the last day for guaranteed pre-Christmas delivery is Tuesday (2nd class) and Thursday (1st class). After Thursday 12pm, please select next day delivery. If you have any queries about postage, or are still desperate to get your order, please email and we will always see what we can do!
Any orders placed after 21 December will be processed when we return on 3 January 2019.
What if it's a present?
No problem at all. Everything is beautifully packaged so it will look all present-y and special. You can also add gift wrapping to your order. We will leave out the shipping note to protect the gift-giver's modesty. Job done. Sit back and wait for the rounds of effusive thanks!
What is your order policy?
We only list items on the site that we have in stock. However, if there are any problems with fulfilling your order we will be in touch pronto.
Please check the dimensions provided on the site as images may not be to scale. We try to photograph all products as accurately as possible; however, colours may vary slightly from that pictured due to the photography methods. Obviously, unless stated, any food props are not included.
What if something goes wrong?
We really hope that you are pleased with whatever you have ordered. If not, we can provide a refund as long as it is returned in an unused saleable condition within 30 days. We are not able to reimburse you for postage. In the unlikely case that your item is damaged or faulty, please get in touch so that we can help.
Why do you have different pieces online, in-store and on your instagram feed?
We aren't able to put all the vintage pieces online as our stock is constantly changing. Similarly, we don't list the delicate ceramic items or food products online as they are too tricky to post.
This is also true of the knives: we receive knife stock on a very ad hoc basis as they are hand made in small batches and travel a long way to get to us! Often they sell out before they can be photographed for the website or, particularly in the case of UK-makers, are one-off items. While we cannot display our full range online, we are more than happy to provide information about what we have in stock via email (firstname.lastname@example.org) and can provide photos and post them out to you if you are unable to visit us in person.
All stock goes straight into the shops when it comes in and we try to put it online as soon as possible. If there is anything that you think you have seen and can't get your hands on, please get in touch and we can try and hook you up.